Debbie is a passionate and dedicated Learning and Development specialist with a HR background and 20 years of experience. Debbie specialises in leadership and management development, coaching, performance management, team building and cultural change. She has a proven track record in the diagnosis, design, delivery and evaluation of development interventions improving both individual and business performance.
Debbie has a pragmatic approach and draws on her own personal experience to ensure solutions meet business needs. She expertly fosters great relationships with business leaders at all levels. She takes time to understand customer needs to ensure development solutions are challenging and impactful. Her facilitation skills consistently receive excellent customer feedback.
Debbie spent 6 years as a Management Development Consultant at Shop Direct, the UK’s leading online and home shopping retailer. During that time she worked with a variety of business areas across the UK, China, Hong Kong and Bangladesh. Prior to that she was a Management Development Consultant for Everyday Financial Services.
Debbie designed and implemented development solutions as part of establishing Shop Direct’s comprehensive leadership and management development offer, contributing to improved sales growth and an increase in colleague engagement measures. She redesigned the internal leadership programme for high potential managers. This resulted in an improvement in leadership behaviours and KPIs in participants successfully achieving accreditation. More recently Debbie was responsible for ensuring the current portfolio of management training aligned to a new business strategy and values.
Debbie has extensive coaching experience and is a qualified practitioner of the Myers Briggs Type Indicator (MBTI), the Team Management System Development Indicator (TMSDI) and the Insights Discovery System.
In her earlier career Debbie worked for Barclays Bank PLC, firstly in HR, then as a Management Trainer and finally as a Learning and Development Manager.
Sample client comments:
- “Quite simply Debbie is enthusiastic and a committed individual and team member. Debbie has led some of the organisation’s most important influential and impactful training courses and sessions. Debbie helped improve not only the wider business team performance but also has helped develop the creative department.” Dave Dyson, Head of Design, Shop Direct
- “Debbie has led the origination and delivery of many impactful training sessions for a wide group of people. Debbie possesses detailed knowledge in management development and has helped improve team performance considerably with her interventions.” Bernard Page MBD DipM, Head of Brand Marketing, Shop Direct
- “Debbie has built strong relationships with the team, through the training events that Debbie writes and delivers. The team clearly trust her, they've insisted that our team days are led by Debbie and they and I really look forward to them and our Engagement scores have improved significantly too. Debbie is fantastic at what she does!!!” Simon Shepherd, HR Shared Services Manager, Shop Direct
- “Debbie is one of the best Management Development Consultants in the business. Her ability to design and deliver all types of learning solutions is amazing, Debbie has a rock solid knowledge in terms of the best approach to develop managers and I have witnessed many successes from the solutions she has developed and delivered - not just your soft and fluffy developer but someone who delivers real tangible results with measurable business impacts.” Debbie Williams, Learning & Development Coaching Manager, HomeServe